Industry: Logistics & Transport
With AI Automation, orders from emails, PDF delivery notes and forms can be read, structured and passed straight into the TMS or ERP. Typically the sender, addresses, line items and dates are extracted and presented for a quick check instead of being typed line by line.
An AI Phone Assistant answers recurring 'where is my shipment?' enquiries on the phone or in chat – in German, French and Italian. It typically pulls the status from the connected system and hands complex cases cleanly over to dispatch.
AI Integrations connect dispatch, warehouse, telematics and customer systems so shipment data is created once and stays current everywhere. This removes duplicate entry, and status changes can, for example, be pushed back to customers automatically.
With AI Automation, delivery notes, order confirmations and invoices can be matched. When quantities, addresses or dates diverge, the case is typically flagged and put in front of a person – rather than quietly slipping through the daily workload.
The following examples show typical situations in logistics and transport. They are illustrative and describe what a solution can look like – not measured results at any specific company.
We start with one concrete, frequent process – order intake, for instance – and automate it step by step along your existing systems. No major project, but a clearly scoped first use case that proves itself in daily operations and is then extended.
Automate repetitive work — rule-based workflows that save time and prevent errors.
Integrate AI into your existing systems — CRM, ERP, website and data sources cleanly connected.
An AI phone assistant that answers every call, books appointments and handles questions — around the clock.
No. We build on your existing systems. The AI reads, enriches and connects data through interfaces rather than replacing your software. The goal is to make the tools you already have work together better.
Recognition is usually high but should never be treated as flawless. That is why the AI presents recognised orders for release and flags uncertain fields. Your team checks in case of doubt instead of capturing every order from scratch.
Yes. The assistant is designed for Swiss multilingualism and switches language depending on the caller. For complex matters it hands over to your team in a structured way rather than guessing.
Processing follows the revDSG/nFADP. Data stays in Switzerland or suitable regions where possible, and access is governed and documented. We clarify data-protection questions with you before implementation.
That depends on your systems and data sources. We deliberately start small with a clearly scoped process so you see the benefit early in daily operations and then decide what to automate next.
No. It takes over recurring, time-consuming routine – re-keying, standard enquiries, data matching – and frees your team for exceptions, customer relationships and decisions that require experience.
In a short call we show which building block makes the biggest difference in your sector.
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