Do callers notice they are talking to an AI?
The voices sound natural without robotic pauses. Many callers don’t notice — on request, the agent transparently identifies itself as a digital assistant.
What happens with complex requests?
The agent transfers to your team at any time — automatically for defined topics or when callers press 0.
How long does setup take?
After the initial consultation and analysis, a start is typically possible within a few days, including live testing.
Which minutes are included?
Starter: 1,500 minutes per month, then CHF 0.30 per minute. Premium: 3,500 minutes per month, then CHF 0.25 per minute.
Is there a setup fee?
No. Neither Starter nor Premium has a setup fee.
Is there a minimum contract term?
It depends on the package. Starter (CHF 350/month) has no minimum term and can be cancelled at any time, month to month – made for businesses that don’t need system integrations. Premium (CHF 590/month) and Enterprise include full integrations and have a minimum term of 12 months.
How can I cancel?
You can cancel Starter at any time – no minimum term, month to month. For the plans with a 12-month term (Premium and Enterprise), notice must be given at least one month before the renewal date.
Does the assistant understand Swiss German?
Yes. The assistant understands Swiss German and handles calls from Swiss-German-speaking callers – so your customers feel understood from the very first word.
Is the agent suitable for medical practices?
Yes — for administrative tasks such as appointment management and organizational questions. It provides no medical advice and no emergency triage; emergencies are transferred according to a defined protocol.
What does an AI phone assistant cost in Switzerland?
The Weissmann AI phone assistant costs from CHF 350 per month (Starter, incl. 1,500 minutes) or CHF 590 per month (Premium, incl. 3,500 minutes). No setup fee. Starter has no minimum term and is cancellable month to month; Premium and Enterprise have a minimum term of 12 months. All prices exclusive of VAT.
Is an AI phone assistant the same as an AI receptionist or a virtual telephonist?
Yes. An AI phone assistant – also called an AI receptionist or virtual telephonist – answers calls, books appointments, qualifies enquiries and hands over to a human when needed. The Weissmann assistant serves your customers around the clock in German, English, French and Italian.
Can I keep my existing phone number?
Yes. You keep your current business number. Every package includes a dedicated line for the assistant, and you simply forward your calls to it – always, only outside opening hours, or only when your line is busy. You decide, and nothing changes for the people who call you.
Where is my callers’ data stored – is it nDSG- and GDPR-compliant?
Your call data is processed and stored in Switzerland or the EU – aligned with the Swiss nDSG and the GDPR. Before go-live we define transparently with you which data is captured and how long it is kept. You stay in control of your data, and callers can be handed over to a human at any time.
Can the assistant connect to my calendar and booking system?
In many cases, yes – appointments are entered directly into your existing booking system. What is technically possible in your specific case we assess honestly in the free initial call, before you decide.
