Terms and Conditions
1. Scope of Application
These General Terms and Conditions (GTC) govern the use of all services provided by the Weissmann AI Phone Service (“Weissmann”, “we”) by commercial customers, in particular restaurants, bars, cafés, hotels, and other hospitality businesses in Switzerland.
By using our services, you accept these GTC in their currently valid version.
2. Subject of the Contract
Weissmann provides AI-based phone services, voice cloning, call automation, knowledge base creation, guest profile recognition, and integrations with reservation systems.
The type and scope of services result from the respective offer or contract.
3. Usage Requirements & Technical Prerequisites
The customer ensures that:
- A functioning phone line or call forwarding is in place.
- All required information (menus, opening hours, events, rules, etc.) is provided correctly.
- Access to systems such as reservation platforms is granted where integration is agreed.
Weissmann is not responsible for disruptions caused by third-party providers (telecom providers, internet services, reservation systems, etc.).
4. Contract Term & Termination
Unless otherwise agreed in writing, the contract has a minimum term of 12 months.
After expiry, the contract is automatically extended by 12 months unless terminated in writing at least 30 days before the end of the term.
5. Prices & Payment Terms
All prices are stated in CHF and exclude VAT.
Unless otherwise agreed, invoices are payable within 10 days.
In case of late payment, Weissmann may pause the service or charge reminder fees.
6. Service Delivery & Implementation Process
Weissmann is responsible for:
- Setting up the AI knowledge base
- Technical integration
- Voice cloning (if agreed)
- Internal testing
- Live tests at the customer’s business
Before final approval, the customer is given the opportunity to review and provide feedback.
Weissmann does not guarantee a specific success rate but ensures professional implementation in accordance with the current state of technology.
7. Call Forwarding & Phone Systems
The customer’s existing phone number remains unchanged.
All calls are forwarded to the AI phone service via call forwarding.
Weissmann does not make any changes to the customer’s phone line.
8. Data Protection & Confidentiality
All data is processed in accordance with Swiss data protection law (FADP) and industry-standard security practices.
Weissmann does not store credit card data and never shares customer data with third parties without consent, unless legally required.
9. Disclaimer of Liability
Weissmann is not liable for:
- Failures caused by third-party providers (telecom, internet, reservation tools)
- Damage resulting from incorrect or incomplete customer data
- Indirect damages such as loss of revenue or business interruption
To the extent permitted by law, liability is limited to the annual contract value.
10. Adjustments & Further Development
Weissmann may further develop or improve functions, content, and technical components at any time, provided the core service remains unchanged.
Changes to the GTC will be communicated in a timely manner.
11. Limitation of Liability for AI-Based Services
11.1 The customer acknowledges that the Weissmann AI phone assistant is based on advanced but not error-free AI models. Despite high quality standards, errors, inaccuracies, misunderstandings, misinterpretations, delayed responses, or incomplete information may occur.
11.2 Weissmann assumes no liability for damages, loss of revenue, misinformation, incorrect reservations, communication errors, or other disadvantages resulting from AI-generated content, unless caused by intentional or grossly negligent behavior by Weissmann.
11.3 The customer remains fully responsible for:
- Verifying critical information (e.g. opening hours, allergens, prices, menus, events)
- Approving the final knowledge base content
- Correctly setting up call forwarding
- Monitoring inquiries handled by the AI
11.4 Weissmann is not liable for damages caused by failure to follow instructions, failure to update data, or malfunctioning technical systems (e.g. internet, phone lines, reservation systems).
11.5 Where legally permissible, Weissmann’s liability is limited in all cases to the service fees paid in the last 12 months.
11.6 Use of the AI assistant is at the customer’s own risk. The customer acknowledges that AI technology does not replace guaranteed error-free human communication and that deviations may occur.
12. Jurisdiction & Applicable Law
Swiss law shall apply exclusively.
The place of jurisdiction is the registered office of Weissmann.